Privacy Policy

Last updated: January 2024

1. Introduction

fornisghin ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our pet care services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Data

When you use our services or contact us, we may collect the following personal information:

• Name and contact details (email address, postal address)
• Information about your pet (species, breed, age, health conditions)
• Service preferences and booking history
• Communications with our team

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behaviour:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website addresses
• Device type and operating system

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our pet care services
• To process bookings and communicate with you about appointments
• To respond to your enquiries and provide customer support
• To send service-related communications
• To improve our website and services
• To comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: Processing necessary for the performance of our service agreement with you
• Consent: Where you have given clear consent for us to process your personal data
• Legitimate interests: Processing necessary for our legitimate business interests
• Legal obligation: Processing necessary to comply with applicable laws

5. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• Service providers who assist in operating our business
• When required by law or to protect our legal rights
• In the event of a business transfer or merger

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining retention periods, we consider the amount and sensitivity of the data, potential risk of harm from unauthorised use, and applicable legal requirements.

7. Your Rights

Under data protection legislation, you have the following rights:

• Access: The right to request copies of your personal data
• Rectification: The right to request correction of inaccurate data
• Erasure: The right to request deletion of your data
• Restriction: The right to request limitation of processing
• Portability: The right to receive your data in a portable format
• Objection: The right to object to certain types of processing

To exercise any of these rights, please contact us using the details provided below.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us so we can take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

fornisghin
47 Greenfield Lane
Bristol, BS1 4QR
United Kingdom

Email: [email protected]